This Shipping Policy explains how Reduce processes and delivers orders placed through https://reduceeveryday.it.com/. Please review it before completing your purchase. Delivery dates are estimates rather than guarantees unless we expressly agree otherwise in writing.
Order Processing
Orders are normally processed within 1–3 business days after payment is authorized. Orders placed after 2:00 PM in the store’s local time zone, on weekends, or on public holidays begin processing on the next business day. Processing time is separate from carrier transit time.
During product launches, holidays, severe weather, or periods of unusually high demand, processing may take longer. If a material delay affects your order, we will use the contact information provided at checkout to notify you.
Shipping Destinations
We currently ship to the destinations made available at checkout. Available destinations and delivery methods are displayed at checkout. We may be unable to deliver to certain restricted locations, freight-forwarding addresses, hotels, military addresses, or post office boxes. If a destination cannot be served, we may cancel the affected order and refund the amount paid.
Shipping Rates and Free Shipping
Shipping charges are calculated at checkout based on the destination, package size, weight, order value, and selected service. Any free-shipping offer applies only when the eligibility requirements shown on the website are met. Unless stated otherwise, free shipping uses our standard delivery service and does not include duties, taxes, remote-area fees, or optional expedited services.
Estimated Delivery Times
- Standard domestic delivery: 3–7 business days after dispatch.
- Expedited domestic delivery: 1–3 business days after dispatch.
- International delivery: 7–21 business days after dispatch.
Delivery estimates begin when the carrier accepts the shipment, not when the order is placed. Customs review, weather, local carrier capacity, remote locations, security checks, and events outside our reasonable control may extend these estimates.
Order Confirmation and Tracking
After placing an order, you should receive an order confirmation. A shipping confirmation containing tracking information will be sent when tracking is available. Tracking events can take up to 48 hours to appear after a label is created. A shipping label does not necessarily mean the carrier has already collected the parcel.
Address Accuracy and Changes
You are responsible for providing a complete and accurate delivery address, including apartment, suite, unit, postal code, and access details. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order enters processing or is transferred to the carrier.
Additional postage, carrier correction charges, reshipment costs, or losses caused by an incorrect or incomplete address may be charged to the customer to the extent permitted by law.
Split Shipments
Items in the same order may ship separately because of inventory location, package size, product availability, or carrier requirements. When this happens, you may receive more than one tracking number. You will not be charged additional standard shipping solely because we split an order.
International Orders, Customs, and Taxes
International shipments may be subject to import duties, taxes, brokerage charges, or customs fees imposed by the destination country. Unless checkout expressly states that duties and taxes are included, the recipient is responsible for these charges. We do not control customs assessments and cannot predict their amount.
You are responsible for confirming that ordered products may lawfully be imported into the destination. Customs delays do not normally qualify an order for cancellation after dispatch. If a shipment is refused or abandoned because duties are unpaid, any refund may be reduced by the original shipping charge, return shipping, duties, storage, and carrier fees, subject to applicable law.
Delayed Shipments
Carrier scans and estimated delivery dates are supplied by third parties. If tracking has not updated for several business days or the estimated delivery date has passed, contact the carrier first and then contact us if additional assistance is required. We will make reasonable efforts to investigate, but carrier investigations may take time.
Lost, Stolen, Damaged, or Missing Packages
Inspect your delivery promptly. Report a package that is lost in transit, delivered but not received, visibly damaged, or missing items within 7 days after delivery. Keep the product, packaging, shipping label, photographs, and any carrier documentation while the claim is reviewed.
We may ask you to confirm the delivery address, check with household members or neighbors, contact the carrier, or complete a written statement. Available remedies may include replacement, refund, store credit, or carrier claim assistance depending on the circumstances and applicable law. We are not responsible for theft after confirmed delivery where responsibility has legally passed to the recipient, but we will reasonably assist with available carrier information.
Undeliverable and Refused Shipments
If a shipment is returned because it was refused, unclaimed, inaccessible, or addressed incorrectly, we will contact you when it is received. Where permitted by law, reshipping charges and non-recoverable carrier fees may be deducted from a refund or charged before redelivery.
Preorders and Backorders
Products identified as preorder or backorder items have an estimated availability date on the product page or order confirmation. These dates may change. If an order contains both available and delayed items, we may hold the order or ship it in parts. We will communicate material changes when reasonably possible.
Risk of Loss
Risk of loss and title pass according to applicable law and the shipping terms stated at checkout. Nothing in this policy limits consumer rights that cannot legally be waived.
Policy Changes
We may update this Shipping Policy when our carriers, destinations, services, or legal obligations change. The version displayed when you place an order generally applies to that order unless a change is required by law.
Contact
Email: [email protected]
Phone: +1 415-440-6500
Address: 3274 Sacramento St, San Francisco, CA 94115