90-Day Product Warranty
We stand behind the products we sell. If an item has a manufacturing defect within 90 days of delivery, we will offer a replacement or refund after reviewing the claim.
What Is Covered
Coverage applies to defects in materials or workmanship that were present when the product was manufactured, including structural failures, faulty components, or finishes that fail under normal intended use.
What Is Not Covered
- Normal wear and tear or cosmetic changes from regular use.
- Accidental damage, misuse, improper storage, or failure to follow care instructions.
- Damage caused by unauthorized modification or attempted repair.
- Lost parts, accessories, or damage occurring after the 90-day period.
How to Make a Claim
Contact us with your order number, a short description of the issue, and clear photos or video showing the defect. We normally review claims within 1–2 business days.
Resolution
Approved claims may receive the same replacement item, a comparable replacement when the original is unavailable, or a refund to the original payment method. If inspection is required, we will provide return instructions.
Contact
Email: [email protected]
Phone: +1 415-440-6500
Address: 3274 Sacramento St, San Francisco, CA 94115