Orders & Processing
How long does order processing take?
Orders are normally processed within 1–3 business days after payment is authorized. Orders placed after 2:00 PM, on weekends, or on public holidays begin processing on the next business day.
How will I know my order is on the way?
You will receive an order confirmation after checkout and a shipping confirmation with tracking information as soon as the carrier accepts the parcel. Tracking events can take up to 48 hours to appear after a label is created.
Shipping
Do you offer free shipping?
Yes — free shipping applies to every order, no minimum required. Free shipping uses our standard delivery service.
How long does delivery take?
Standard domestic delivery: 3–7 business days after dispatch. Expedited domestic delivery: 1–3 business days after dispatch.
Returns & Warranty
What is your return policy?
You may request a return within 30 days after delivery, and returns are free for eligible items. Items should be unused and in resalable condition with original packaging.
How do I start a return?
Email [email protected] with your order number and the items you would like to return. We will send return instructions and an authorization.
Is there a warranty?
Yes. Products are covered by a 90-day warranty against manufacturing defects in materials or workmanship. See our Warranty Policy for details.
Contact
How can I reach support?
Email [email protected] or call +1 415-440-6500. Service hours: Monday through Friday, 9:00 AM to 6:00 PM (PT).