We want you to be confident in your purchase from Reduce. This Refund and Returns Policy explains when products may be returned, how to request a return, and how refunds and exchanges are handled. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
Return Window
Unless a different period is stated on the product page, you may request an eligible return within 30 days after the order is delivered. A return request must be submitted within that period, and the approved return must be shipped within 14 days after authorization.
Return Eligibility
To qualify for a return, an item must generally be:
- unused, unworn, unwashed, and unaltered;
- in resalable condition with original tags, accessories, manuals, and packaging;
- accompanied by valid proof of purchase; and
- returned in accordance with the instructions and authorization we provide.
Reasonable inspection needed to evaluate a product does not affect statutory rights. We may reduce or refuse a discretionary refund if handling goes beyond what is reasonably necessary and causes diminished value, where the law permits.
Items That Cannot Be Returned
Unless defective or otherwise required by law, the following are not eligible for return:
- products marked Final Sale, clearance, or non-returnable before purchase;
- gift cards, downloadable products, and activated digital goods;
- personalized, engraved, custom-made, or made-to-order products;
- perishable goods, plants, food, and time-sensitive products;
- personal-care, hygiene, intimate, cosmetic, or health products after their seal is opened;
- hazardous materials, flammable liquids, gases, and items subject to shipping restrictions;
- products damaged through misuse, accident, improper installation, unauthorized repair, or normal wear; and
- products purchased from another retailer or marketplace.
Starting a Return
Contact us before sending anything back. Include your order number, the item you want to return, the reason for return, and photographs when the product is damaged, defective, or incorrect. If approved, we will provide return instructions and, when applicable, a return authorization or shipping label.
Items returned without authorization, sent to an incorrect address, shipped cash-on-delivery, or delivered after the approved period may be refused. Do not send returns to the manufacturer unless we specifically instruct you to do so.
Return Shipping
For a change-of-mind return, the customer is responsible for return shipping unless the product page, promotion, or applicable law states otherwise. Original shipping and optional expedited charges are non-refundable except where required by law or where the return results from our error.
We pay reasonable return shipping for verified defective, damaged, or incorrect items. Use a trackable service and retain the receipt. We are not responsible for a customer-arranged return lost before it reaches the designated return location.
Damaged, Defective, or Incorrect Items
Inspect your order promptly and report damage, defects, missing parts, or an incorrect item within 7 days after delivery. Provide clear photographs of the item, packaging, shipping label, and damage when requested. Do not discard packaging or attempt repairs until we provide instructions.
After review, we may repair or replace the item, provide missing parts, issue store credit, or refund the eligible amount. The available remedy depends on the circumstances, inventory, product warranty, and applicable law.
Exchanges
Exchange availability depends on inventory. The fastest method may be to return the original item and place a new order after the return is approved. Price differences, taxes, and shipping charges may apply. We do not guarantee that a requested replacement will remain available while a return is in transit.
Return Inspection
We will notify you after the return is received and inspected. Inspection normally takes 3–5 business days. If the return does not meet this policy, we will explain the reason and may offer to send the item back at your expense, where permitted by law.
Refunds
Approved refunds are issued to the original payment method unless store credit or another method is agreed or required by law. Refunds normally include the eligible product price and applicable taxes. Shipping charges, duties, and fees are handled as described in this policy and applicable law.
We generally initiate approved refunds within 5–10 business days after inspection. Banks, card issuers, and payment providers may require additional time to post the credit. We cannot control their processing times.
Late or Missing Refunds
If you have not received an expected refund, check the original payment account and contact your bank or card issuer. If their processing period has passed, contact us with the order number and refund confirmation so we can investigate.
Order Changes and Cancellations
Contact us as soon as possible to request a change or cancellation. We cannot guarantee cancellation after processing begins. Once an order has shipped, it must follow the return process. Custom, personalized, digital, and final-sale orders may not be cancellable after production or fulfillment starts.
Promotional Purchases, Bundles, and Gifts
Returns from bundles or multi-buy promotions may require all qualifying items to be returned, or the refund may be adjusted to reflect the price of items kept. Free gifts must be returned when the qualifying purchase is returned unless we state otherwise. Gift recipients may be offered store credit when the original payment method belongs to the purchaser.
International Returns
International customers should contact us before returning an item. The customer is generally responsible for international return postage, customs documents, duties, and taxes unless the return results from our verified error or applicable law requires otherwise. Marking a return accurately is the sender’s responsibility.
Abuse and Fraud Prevention
We may refuse transactions or limit discretionary returns where we reasonably identify fraud, return abuse, wardrobing, altered products, false claims, or repeated policy violations. We will not apply this provision in a way that unlawfully restricts statutory consumer rights.
Consumer Rights
Customers in some jurisdictions have mandatory cancellation, withdrawal, repair, replacement, or refund rights. Those rights apply in addition to this policy and take priority where they provide greater protection.
Policy Changes
We may update this policy to reflect changes in our products, operations, or legal obligations. The policy applicable when the order was placed will generally govern that purchase unless otherwise required by law.
Contact
Email: [email protected]
Phone: +1 415-440-6500
Address: 3274 Sacramento St, San Francisco, CA 94115