Start a Warranty Claim
If your Reduce product shows a manufacturing defect within 90 days of delivery, we want to make it right. Claims are normally reviewed within 1–2 business days.
What to Include
- Your order number.
- A short description of the issue.
- Clear photos or a short video showing the defect.
Where to Send It
Email everything to [email protected] with the subject line “Warranty Claim”, or call +1 415-440-6500 during service hours (Monday through Friday, 9:00 AM to 6:00 PM PT).
Coverage in Brief
The warranty covers defects in materials or workmanship present from manufacture, including structural failures, faulty components, or finishes that fail under normal intended use. It does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. Full details are in our Warranty Policy.
Resolution
Approved claims may receive the same replacement item, a comparable replacement when the original is unavailable, or a refund to the original payment method. If inspection is required, we will provide return instructions.